Our goal at massfits.com is to ensure you are completely satisfied with your purchase. If you are not satisfied, you may return within 45 days of the invoice date unused or uninstalled item(s) from your online order.
If an item you received from massfits.com is damaged or defective, you can return for a refund or replacement within 45 days after the order is placed on our website. We ensure that all products are brand new and in excellent condition prior to shipping. In the event of receiving an item which does not conform to those standards, please email us at email@example.com. Please retain the original package for returns, otherwise we reserve the right to reasonably refuse any return.
Have a question about our Return Policies? Massfits has the answers. Check out our frequently asked questions below. If you didn’t find your question (or any answer that works for you), Contact Us and we'll be happy to help.
A: Non-quality related returns:
You can choose a self-selecting logistics company to return the item, and the shipping expenses shall be borne by yourself. When you need the refund to be issued, please send us an email indicating the order details and return tracking number to expedite the refund process.
1. Order cancellation before shipment: You could contact us via emails to have the order cancelled timely. Indicating the order details, such as the order number, receiver's name, and other key information, it will help us to locate your order immediately and cancel it in a prompt manner to avoid unnecessary troubles. You have 24 hours to decide whether to cancel it or not without any additional charge after the order is placed. Once you get a cancellation confirmation from our customer care team, the full refund will be issued to you in two business days.
2. Order cancellation after shipment: Items will be sent out the second day after the order is placed. Cancellation after shipment will be liable to the recall cost charged by UPS, which is $17. If you are aware of the charge and still want to have the order cancelled, you can contact us, and we would help you stop the delivery. After the item is being returned by UPS, you can request a refund from us. This policy is only applied to UPS ground delivery service. Items delivered by UPS surepost, USPS or truck do not allow to be intercepted. If you want to cancel the latter ones, you must reject the packages when the shipping companies are trying to make the delivery and shipping cost will be applied in this case.
B: Quality or other factors related returns:
If there is any quality issue with the item, please feel free to contact us, we will exert great effort to cope with the issue according to the status of the item with partial refund, full refund, return for replacement.
Send wrong item:
1. You can choose to keep the wrong item with a discounted price offered by our customer care team. In the meanwhile, you can request us to send you the correct item that you have ordered. In this situation, you have to only pay for the wrong item at a favorable price.
2. You can request a return information to send back the wrong item for the correct replacement or a full refund. After you have delivered the item to UPS, you can contact us for the replacement or the full refund if the return tracking number shows any further status of the shipment.
Item damaged during the shipping:
Upon the receipt of the item, if you find the item is damaged or manufacturing defect, please reject the delivery and kindly get in touch with us immediately. We will request you to kindly email us the photographs of the defective product and appropriate action will be taken by our customer care support thereafter.
Damages found after you have received the item, please contact us with pictures of the damaged item, we will either send you return labels to return the damaged